WHAT IS YOUR RETURN POLICY?
- Our return policy is 60 days.
- We are currently not processing exchanges
- Items must be in their original condition and packaging
- Engraved items are not eligible for returns, unless they arrived damaged
- Shipping charges and gift wrapping charges are not refundable
- USA and Canadian orders: Returns from USA and Canadian addresses are free
- International orders: Returns from all non-USA/CAN addresses cost USD$35 (or the local currency equivalent amount). This amount will be deducted from your refund when you use our prepaid label
- To start a return, reach out to our care team firstname.lastname@example.org. You will receive an email with return instructions after submitting the form.
OH NO! I’VE ORDERED THE WRONG SIZE.
Just reach out to our care team email@example.com and they will assist in either exchanging or returning your items.
MY TRACKING NUMBER SHOWS DELIVERED, BUT I CAN'T FIND MY PACKAGE.
Just reach out to our care team at firstname.lastname@example.org and we can assist in filing a lost package claim. Unfortunately, we are not responsible for lost or stolen packages after the courier has dropped them off.
WHO IS RESPONSIBLE FOR RETURNING MY DUTIES AND TAXES?
Fionna is not responsible for returning duties and taxes. To receive a refund for your duties and taxes paid on a returned order, you will need to go through your local customs office as this fee is paid to the country of import.
WHERE DO YOU SHIP?
We ship anywhere within the US, and to any international destinations. We don't ship to P.O. boxes (either international or domestic).
HOW MUCH DOES SHIPPING COST?
We offer free shipping on all purchases to the US and Canada.
HOW CAN I RETURN AN ITEM SHIPPED INTERNATIONALLY?
You have 60 days to return anything you purchased. Just let us know what you're returning at email@example.com and we'll send you a shipping label to attach to your package, as well as detailed instructions on what to do next. The cost of the international returns label will be deducted from your overall refund. We offer a flat rate fee of $35 USD for all international returns. We are not responsible for returning Duties & Taxes.
CAN I EXCHANGE SOMETHING IN MY INTERNATIONAL ORDER?
We don't offer international exchanges at this time. However, you can modify or cancel your order before it gets shipped out. Please reach out to our care team firstname.lastname@example.org and we'll get it sorted out for you.
HOW LONG DOES SHIPPING TAKE?
All orders take 1-2 business days to be processed after being placed. For orders within the US, shipping typically takes 3-5 business days. Shipping times for international orders vary depending on your destination and preferred duties and taxes payment method. As soon as your order ships, you can track it through your shipping confirmation email.