Shipping and Returns
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What’s your return policy? +
At Fionna, your happiness is our biggest priority. We are committed to ensuring your complete satisfaction with every purchase. For this reason, we provide a hassle-free return policy of 30 days, completely free of charge. Should you encounter any issues or find that something isn't to your satisfaction, please reach out to us at care@fionna.co and we’ll make it right.
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When will I receive my refund? +
Once we receive your returned item(s) and complete the necessary inspection, we will initiate the refund process. Refunds are typically processed within 1 business day from the date of receiving your returned item(s). Please allow an additional 5-7 business days for the refund to reflect in your account statement, depending on your bank or credit card provider's processing time.
Rest assured, our team is dedicated to expediting the refund process. If you have any further questions or concerns about your refund, please contact our customer care team at care@fionna.co. We're here to provide you with any necessary updates or assistance you may need. -
What's your exchange policy? +
We want you to be completely satisfied with your purchase from Fionna. In the event that you need to exchange an item, we offer a hassle-free exchange policy within 30 days of your purchase. If you find that the item you received is not the right fit, color, or style, please notify us, and we will gladly assist you in arranging an exchange.
To initiate an exchange, please reach out to our dedicated customer care team at care@fionna.co, providing your order details and the specific item you wish to exchange. Our team will guide you through the process and provide you with further instructions to ensure a smooth exchange.
Please note that the exchanged item must be unused, in its original condition, and accompanied by all original tags and packaging. Additionally, any price difference between the original item and the exchanged item may need to be settled accordingly.
We strive to make the exchange process as convenient as possible for you, as we value your satisfaction with our products. If you have any further questions or concerns regarding our exchange policy, please don't hesitate to contact our customer care team. We are here to assist you every step of the way. -
How much is the return shipping fee? +
We are pleased to provide free returns on all orders for your convenience. To initiate a return, please reach out to our dedicated customer care team at care@fionna.co, and they will promptly assist you by issuing a return label.
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How do I return my online purchase? +
To initiate a return, please reach out to our dedicated customer care team at care@fionna.co, and they will promptly assist you by issuing a free return label.