Frequently Asked Questions

Frequently Asked Questions

• What’s your return policy? +

  At Fionna, your happiness is our biggest priority. We provide a hassle-free return policy of 100 days, completely free of charge. Should you encounter any issues or find that something isn't to your satisfaction, please reach out to us at care@fionna.co and we’ll make it right.

• How do I track my order? +

  To track your order, please visit the following link: Order Tracking Page. Once there, kindly enter your order number and email address. By doing so, you will gain access to a real-time overview of your order's location and status.

• Can I cancel or update my order? Or change my shipping address? +

  If your order has not yet been dispatched, you have the option to cancel or modify your order. To proceed with either of these actions, kindly reach out to us via email at care@fionna.co, and our dedicated team will promptly handle it. Please bear in mind that once your order has been dispatched with the shipping carrier, cancellation is no longer possible. If this is the case, please contact care@fionna.co to request a return label after receiving the item.

• What’s your exchange policy? +

  We want you to be completely satisfied with your purchase from Fionna. In the event that you need to exchange an item, we offer a hassle-free exchange policy within 100 days of your purchase. If you find that the item you received is not the right fit, color, or style, please notify us, and we will gladly assist you in arranging an exchange.
  
  To initiate an exchange, please reach out to our dedicated customer care team at care@fionna.co, providing your order details and the specific item you wish to exchange. Our team will guide you through the process and provide you with further instructions to ensure a smooth exchange.
  
  Please note that the exchanged item must be unused, in its original condition, and accompanied by all original tags and packaging. Additionally, any price difference between the original item and the exchanged item may need to be settled accordingly.
  
  We strive to make the exchange process as convenient as possible for you, as we value your satisfaction with our products. If you have any further questions or concerns regarding our exchange policy, please don't hesitate to contact our customer care team. We are here to assist you every step of the way.

• What’s your lifetime guarantee about? +

  We are proud to offer a comprehensive lifetime warranty on all our jewelry. This warranty covers replating and repolishing services, ensuring that your Fionna pieces continue to bring you joy for years to come.
  
  Our lifetime warranty includes the following benefits:
  
  Replating: Over time, the plating on certain jewelry items may naturally wear off due to regular use and exposure to elements. With our warranty, you can enjoy complimentary replating, preserving the original brilliance and shine of your jewelry.
  
  Repolishing: To maintain the captivating luster of your Fionna jewelry, we provide repolishing services as part of our warranty. Our skilled artisans will expertly restore the polish and finish, revitalizing the appearance of your beloved pieces.
  
  Please note that our warranty covers manufacturing defects and normal wear and tear. It does not extend to damages caused by improper handling, accidents, or unauthorized modifications to the jewelry. Additionally, any repairs or alterations made by third parties may void the warranty.
  
  To make use of our lifetime warranty services, please contact our customer care team at care@fionna.co. They will assist you in initiating the process and provide you with the necessary instructions. Kindly ensure that you have proof of purchase, such as an order number or receipt, when making a warranty claim.
  
  If you have any further questions or require assistance, please don't hesitate to reach out to our customer care team. We are here to support you and ensure your Fionna jewelry remains a cherished part of your collection.