Care and Repair
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Do you have a warranty? +
We are proud to offer a comprehensive lifetime warranty on all our jewelry. This warranty covers replating and repolishing services, ensuring that your Fionna pieces continue to bring you joy for years to come.
Our lifetime warranty includes the following benefits:
Replating: Over time, the plating on certain jewelry items may naturally wear off due to regular use and exposure to elements. With our warranty, you can enjoy complimentary replating, preserving the original brilliance and shine of your jewelry.
Repolishing: To maintain the captivating luster of your Fionna jewelry, we provide repolishing services as part of our warranty. Our skilled artisans will expertly restore the polish and finish, revitalizing the appearance of your beloved pieces.
Please note that our warranty covers manufacturing defects and normal wear and tear. It does not extend to damages caused by improper handling, accidents, or unauthorized modifications to the jewelry. Additionally, any repairs or alterations made by third parties may void the warranty.
To make use of our lifetime warranty services, please contact our customer care team at care@fionna.co. They will assist you in initiating the process and provide you with the necessary instructions. Kindly ensure that you have proof of purchase, such as an order number or receipt, when making a warranty claim.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer care team. We are here to support you and ensure your Fionna jewelry remains a cherished part of your collection. -
How do I take care of my jewelry? +
Our vermeil jewelry is designed to withstand the rigors of daily life, but a little extra care goes a long way to preserve its beauty and integrity.
Avoid Excessive Contact: To maintain your vermeil pieces, it's best to prevent them from coming into contact with excessive sweat or water. Remove your vermeil jewelry before showering, washing hands, or engaging in rigorous physical activities. Apply lotions, cleaning agents, beauty products, water, and chemicals before wearing your vermeil pieces, allowing them to fully absorb and dry for five minutes before adorning them.
Gentle Cleaning: Regularly wipe down your vermeil jewelry with a soft cotton cloth to keep it looking its best. Avoid using brushes or coarse fabrics that could potentially scratch the surface.
Proper Storage: Store your vermeil jewelry in a dry area, preferably in a designated pouch or container, to protect it from exposure to the elements. However, vermeil jewelry is meant to be worn and enjoyed, so avoid storing it for extended periods.
Helpful Tip: Stuck Vermeil Clasp
If you encounter a stuck clasp on your vermeil jewelry, don't worry. This is a common occurrence. Gently continue pressing down on the clasp, and once it opens for the first time, you should be able to easily manipulate it in the future. -
How do I send in a piece for repair? +
To make use of our lifetime warranty services, please contact our customer care team at care@fionna.co. They will assist you in initiating the process and provide you with the necessary instructions. Kindly ensure that you have proof of purchase, such as an order number or receipt, when making a repair claim.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer care team. We are here to support you and ensure your Fionna jewelry remains a cherished part of your collection.