Lifetime Guarantee
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What is your lifetime guarantee all about? +
We're proud to offer a full lifetime guarantee on all our products. Our guarantee covers anything you can think of (replating, repolishing etc.) and you have coverage for life. It's that simple.
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What's included in your lifetime guarantee? +
Our guarantee covers anything and everything you can think of - replating, repolishing, lost stones, bent posts, loose clasps.
The list goes on. Seriously, anything that goes wrong with your piece, it's covered.
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Is there anything that's not included in your lifetime guarantee? +
Our warranty covers manufacturing defects and normal wear and tear. It does not extend to damages caused by improper handling, accidents, or unauthorized modifications to the jewelry. Additionally, any repairs or alterations made by third parties may void the warranty.
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Are there any costs with your lifetime guarantee? +
Nope. Our lifetime guarantee is entirely free of charge, including any shipping if required.
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What does the process look like for having a piece repaired? +
We want to make things as simple as possible for you! What happens in most cases for repairing a piece is:
1. You email our care team at care@fionna.co
2. They will send you a pre-paid shipping label to send the piece in to our workshop.
3. Our team will repair your item and send it back to you free of charge.
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How do I send in a piece for repair? +
Simply email our care team, care@fionna.co and they'll send you a pre-paid shipping label to have the piece sent in to us.
Want to speak with someone on our team?
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Chat With Us +
Our team is online from 9AM - 6PM EST and would be happy to help! To chat with someone on our team, simply click on the link below to open a chat.
Open Chat -
Call Us +
Feel like speaking with a real human over the phone?
Our team is available from 9AM - 6PM EST and can be reached at:
1-888-400-7431 -
Email Us +
Want to reach us via email?
Our Care Team can be reached at:
care@fionna.co